At Pacista, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. Below is our return policy, which aligns with our efforts to maintain transparency and trust with our valued customers.
Countries
Our return policy applies to all countries where our products are sold, including the United States.
Returns
We accept returns only for defective products. If you receive a defective product, please contact us to initiate the return process.
Exchanges
We currently do not accept exchanges.
Return Process
To request a return for a defective product:
- Email us at [email protected] with your order number, the product you wish to return, and a description of the defect.
- Our team will provide detailed instructions on how to return the product.
- The cost of shipping the defective product back to us is the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process
Upon receiving and verifying the defective product, we will process your refund. The refund will be credited back to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your statement, depending on your payment provider.
Contact Information
For any questions or concerns regarding our return policy, please contact us at [email protected]. We are here to assist you and ensure a positive shopping experience.